I've gone off Groupon in a big way lately after some pretty subpar experiences. But this latest email chain really made my mind up.
I made two separate orders about 3 weeks ago. I purchased a set of noise isolating headphones for 7.99 and a 3 pairs of thermal socks for 6.00

After about three weeks which was past the time they had allocated to send these products to me, I kept receiving emails saying the products had been dispatched.

What follows is a chain of emails between myself and the customer service monkeys at Groupon.

From Me:

There seems to be a problem. I keep receiving emails to say my products have been dispatched.
I've already received the Headphones. I have not received the order of socks which I
purchased before this order.

From Groupon:

Hi Sarah,

Thanks for getting in touch and letting us know about the situation.

Sorry you have been receiving duplicate emails; this must be due to a technical error. I have passed your case on to our IT team who will try to resolve this matter as soon as possible.

If I can be of any further assistance in the meantime, please don't hesitate to get in touch.

From Me:
You didn't say anything about my missing socks. Where are they?

From Groupon:
Hi Sarah,

Thanks for your reply

Regarding your inqury about Women's HeatGuard Thermal Socks: .

I'm so sorry for the trouble. Unfortunately, your order has been delayed and we can no longer guarantee the timely arrival of your product. We are still working with the business to resolve any further issues, but at this point we are unable to provide a timeframe for the arrival of your shipment. Because we do not have any more specific information, I'm happy to give you the option to cancel your order if you'd like.

If you prefer not to wait any longer, I'd be happy to issue a refund to your Groupon account to be used for future purchases, or to your original form of payment. Please specify which you prefer.

Thank you for your patience, and I sincerely apologise for any difficulty you may have experienced. If you need anything further, please don't hesitate to let me know.

From Me:


Yes please refund me and send confirmation once this is complete.

Thank you

From Groupon:
Hi Sarah,

Thanks for getting in touch.

I have now cancelled your Groupon for Noise Isolating Earbuds – Pink
and refunded the amount of £7.99 back to your method of payment. Our partner business has already been informed that this Groupon is no longer valid. Please allow up to 5 to 7 working days for the payment to clear back to your account.

Let me know if there is anything else I can do to help.

The very same guy who responded and named the product HEAT GUARD SOCKS and informing me about a "problem" with the supplier (yeah right I've also used that line before) then responded only an hour later giving me a refund for HEADPHONES.
Though I've certainly made some screw ups during my own time working in customer service I'm pretty certain that I didn't refund someone for a product they had already received after the customer had three times enquired about a separate order. The above email chain is such a classic example of how much people hate working in customer service and write robotic responses to customer enquiries.

Posted in: JournalAnecdotes